A Deal Is Made...Minutes Before Surgery

I finally got a phone call from MedVet a little after 6:30 p.m.; however, it wasn't Dr. Kennedy calling to discuss the cost or hear my decision about Lexie's mastectomy.  It was just some girl calling to say, "Ms. Bell, we're just calling to let you know that Lexie is going into surgery now."

I asked, "Well, what exactly is she about to have done?" to which she replied, "Ummm....I don't know.  They just told me to call you.  Let me get someone else."

The next girl who came on the line told me that Dr. Kennedy was unavailable to speak because he was in surgery, but asked if she could help me.  Oooooohhhhh.....that poor girl.  I basically WENT OFF.  I will spare you all the minute details of my psychotic rant, but here is a run-down of some of my major speaking points:

• The doctors knew that Lexie's wounds were infected the day they performed her surgery.
• The doctors know that an infection can sometimes cause an incision to pull open.
• The doctors had not yet received the results of Lexie's bacterial cultures the day after her surgery, so they were not aware at that point that she actually had both staph and serratia infections, which were quite extensive, and yet the doctors told me that Lexie was "stable" and ready to go home when she clearly was not. 
• The doctors sent us home with Cephalexin, an antibiotic to which staph and serratia infections are resistant.
• Lexie's stitches pulled open just approximately 14 hours after she was discharged from MedVet, and now she has had to stay there for another seven nights and have another surgery as a result.

I told that girl that I did nothing wrong.  I simply came and picked Lexie up when the doctors told me she was stable and cleared to go home, which was obviously too soon.  I felt like I was having to pay for THEIR mistake.  I also launched into a big rant about how I've been told by five different doctors all week long not to worry about the cost of this visit because they were "doing all they could to keep the costs minimal," so I honestly wasn't expecting to pay more than $1500 TOTAL.  I told her I was perfectly fine with the fact that I would have to pay full price for Lexie's mastectomy IF I was actually being cut a break on everything else.  I even went so far as to say, "I'm even willing to pay the $1800 that I was quoted for this surgery if that's ALL I have to pay."


She put me on hold for about 20 minutes while she spoke with Dr. So-and-So, who apparently has the ability to approve or deny discounts.  Finally, she came back on the line and told me that my total bill for Lexie's stay and surgery, including the mastectomy, would be $1800.  I said, "That's all I wanted.  Thank you."  


Lexie is in surgery as we speak.
'

Not a Word

Dr. Sawyer told me last night that Dr. Kennedy would call me before Lexie's surgery today to discuss the cost of the surgery, which may or may not include a mastectomy, as I still haven't decided whether or not I can afford it.  I have waited ALL day today, yet I have not received a single phone call from anyone at MedVet.

I finally decided to call them just before 2:00 p.m. I was transferred to a surgical tech, who told me that Lexie had not yet undergone surgery due to the fact that they had a couple of emergency surgeries this morning.  That is completely understandable, and I was not upset at all by the fact that she hadn't had her surgery yet.  I explained to the woman on the phone that Dr. Kennedy was supposed to call me before Lou's surgery, so I was just calling to find out what was going on since I hadn't heard from him yet.  She told me that Lexie would probably have her surgery in about an hour, and she said someone would call me beforehand.

That was two and a half hours ago.  I'm about to start taking bets on whether or not Lexie actually has surgery today... 

THIS Is My Discount?!?

I have made it very clear to the doctors at MedVet that money is a HUGE issue for me at this point.  They have all seemed very understanding and sympathetic and have been telling me since I brought Lexie back last Thursday that they were going to do everything they can to make the charges "as minimal as possible" for me.  I wasn't required to leave a deposit this time, either, so I trusted that the doctors at MedVet really were going to cut me a break.  After all, they had sent Lexie home before knowing she had TWO different bacterial infections (staph and serratia), which they later told me were the reason why Lexie's stitches burst.  Furthermore, not only was Lou sent home with the wrong antibiotics for her type of bacterial infections, but she was also sent home without an E-collar to protect her stitches, even after I specifically requested one!  (The vet tech, Amanda, told me that they "generally don't think an E-collar is necessary" and added that "it may get in Lexie's way as she tries to find her way around the house.")

So, I really wasn't THAT worried about cost at first, but every time I asked a doctor for an estimate over the phone, I was told that they "didn't have one yet."  I started to get a little concerned when I learned that Lexie's surgery was being pushed back another few days AND Dr. Kennedy was recommending she have a mastectomy.  I specifically told Dr. Kennedy that I wanted an estimate so I could decide whether or not I could afford to have the mastectomy performed at this time.  Dr. Sawyer told me yesterday that Dr. Kennedy had spoken to Administration, and they had given him the go-ahead to discount Lexie's services.  She said that he was going to "crunch the numbers" that night, then call me with a cost estimate for everything today.  She also said, "Believe me, we're doing everything we can to help you out, so you don't have to worry...."  I truly believed at that point that I would end up owing maybe $1000-1500 when it was all said and done, which is still a lot, but I was trying to stay realistic.

Well, I waited all day today, but never got a call from anyone at MedVet.  So, I called a little before 6:00 p.m. to find out what was going on.  After all, Lexie's surgery is scheduled for tomorrow, and I didn't want them to perform the mastectomy if I can't afford it.  Mind you, I have NO money left.  The only way I'm able to "pay" for this next surgery is because my brother, Zach, was kind enough to open a Care Credit account for me to use (I was turned down for one).  His credit limit is $3000, but, like I said, I was pretty confident that I'd only need about half of that.

Well, I was wrong.  First of all, Dr. Sawyer said that Dr. Kennedy had a family emergency today, which is why he didn't call me.  He told her to tell me, though, that the estimate for Lexie's surgery, AFTER the discount, is going to be around $1800!!!!  That includes the mastectomy, but does NOT include the charges that have accrued from Lexie having to stay there for so many nights.  Dr. Sawyer said the balance for Lexie's care and overnight stays so far was at around $1400, but she also said that a discount has not been applied to that amount yet.  Even so, Lexie still has to be there for two more nights!

I told Dr. Sawyer that I was expecting to not have to pay more than about $1500 TOTAL because everyone has been telling me this whole time not to worry about the cost and assuring me that Administration was going to "help me out."  I also explained to her that I HAVE to stay under Zach's $3000 Care Credit limit, to which she replied by assuring me that they'd do all they can to keep my total under $3000.

REALLY?!?!?!?  Gee, THANKS!!!!!!  I know that $3000 must not seem like a lot of money to these doctors or the big wigs in Administration, but that's almost two whole months' salary for me!  How can they not take into greater consideration the fact that I just paid MedVet $3500 (thanks solely to the generous donations of others) last Tuesday, plus a $1250 deposit a couple nights before that, AND I paid them around $1000 during two separate visits prior to Lexie's enucleation surgery?!?!

Seriously, I cannot freaking believe they are acting like they're doing me a favor by ONLY charging me another $3000 to repair her incisions, which never should have opened in the first place!!!!!!  WHY did they send her home one day after her surgery before they even knew the type and extent of her infection, especially knowing that infection sometimes causes incisions to pull open?

Ladies and gentlemen, I am not happy.  I'm in shock.  This can't be right, can it?!?!  I keep thinking that this additional 7-night stay and need to perform an additional eye surgery could have all been avoided if the vets had simply kept Lexie there for a couple of days while awaiting the results of her bacterial cultures.  I am SO disappointed right now because I truly do believe that MedVet provides excellent medical care.  Therefore, it's such a shame that my opinion of them may now be tainted due to their inability to accept more responsibility for all of this.

This Can't Be Happening

I am typing this from my iPhone as Justin drives us BACK to MedVet in Ohio, so please forgive typos and formatting. Yes, you heard me correctly. Dr. Ellis wasn't at Animal Care Clinic today, and Dr. Lilly waited until 4:45 p.m. (I dropped Lexie off at 8:00 a.m.) to tell me that Lexie's incision needs to be re-opened in order to be repaired, and she basically refuses to do that because of what happened the last time Lou had surgery there. Therefore, the only option I was given was to drive Lexie back to Ohio so they can perform another surgery tomorrow. Another surgery, plus I'm predicting another weekend stay at MedVet equals another huge bill for me. Why is this happening?!??? And no, I'm not asking for any more donations. I'm not sure what I'm going to do, but I will figure something out. I'm just venting because I'm so incredibly frustrated and upset, which may be the understatement of the year.